Shipping policy
Shipping costs are $10 for retail customers on all orders and $15 for express for all customers outside of the Sydney District.
All orders with in the Northern Beaches and Northern Sydney District will receive free delivery.
We generally require 1-4 business days to process and dispatch orders. This is not inclusive of orders made from 12pm Friday afternoon and over the weekend.
Although our team do their best to ensure orders are dispatched within 1-4 business days, in times of higher than normal order volume, we hold the right to extend this timeframe.
The shipping times mentioned below are an estimate only, and are based on information provided from Australia Post. All parcels are sent via Australia Post e-Parcel.
|
STATE |
DELIVERY TIME |
|
Sydney Metro NSW |
1-4 business days 3-7 business days |
|
Brisbane Metro inc Sunshine & Gold Coast QLD |
2-4 business days 3-7 business days |
|
Melbourne Metro VIC |
2-4 business days 3-7 business days |
|
Adelaide Metro SA |
3-5 business days 4-12 business days |
|
Perth Metro WA |
4-8 business days 5-12 business days |
|
ACT |
3-8 business days |
|
Darwin City NT |
7-10 business days 8-12 business days |
|
Hobart Metro TAS |
6-8 business days 7-12 business days |
What happens if an item I ordered is out of stock?
If we’re unable to source item/s you’ve purchased, we can either backorder the product and dispatch once it’s in store, or refund the item/s.
I purchased the incorrect items/no longer want my order - can I cancel?
Once an order has been confirmed, we’re unable to make any amendments or cancellations. If you no longer want/need the products you’ve purchased, you will need to send the items back to us for an exchange/refund.
Any other questions?
Please contact us at contact@studio8hair.com.au, or by phoning us on (02) 9976 6588 (9am - 4.30pm AEST, Monday to Friday, excluding NSW & national public holidays). You can also contact us via our online chat for further information.